What to Do If a Tradesperson Hasn't Finished the Job
An unfinished job is one of the most frustrating situations a homeowner can face. Here's how to handle it — and what your options are.
You've paid a deposit, the work has started — and then the tradesperson stops coming. Or they finish most of the job but leave a list of outstanding items that never seem to get done. It's one of the most stressful situations a homeowner can face. Here's what to do.
Contact them in writing first
Send a clear, professional email or letter setting out what work remains outstanding, what you agreed, and a reasonable deadline for completion. Keep the tone factual rather than emotional. This creates a paper trail and often prompts action.
Withhold final payment
If you haven't made final payment, don't. You're entitled to withhold payment for work that hasn't been completed to the agreed standard. Make clear in writing that final payment will be made on satisfactory completion.
Escalate through their trade body
If the tradesperson is registered with a trade body or scheme, raise a formal complaint. Many schemes have dispute resolution processes and can apply pressure on members to complete outstanding work.
Consider small claims court
For disputes up to £10,000, the small claims court is a relatively straightforward option. You can make a claim online through the government's Money Claim Online service. Citizens Advice can help you understand the process.
Prevention is better than cure. Hart Trusted Trades vets all members before listing — but we also recommend staged payments tied to completion milestones for any significant job.
This advice is provided for general guidance only and does not constitute legal or professional advice. Always consult a qualified professional for your specific situation.
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